Brompton Movers Service Terms and Conditions
These Terms and Conditions apply to all domestic and commercial moving, packing, storage support, and related removal services provided by Brompton Movers. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to set out a fair basis for the delivery of our moving services, the responsibilities of both parties, and the limits that apply to our work. If any part of these terms is unclear, the customer should raise it before the service begins so that expectations can be aligned in advance.
For the purpose of these terms, references to “we”, “us”, and “our” mean Brompton Movers, and references to “you” and “your” mean the person, business, or organisation requesting the service. These terms may apply to a one-off removal, a multi-day relocation, a part-load move, packing assistance, furniture handling, or other agreed work. Where a separate written agreement, quote, inventory, or service order exists, it forms part of the overall arrangement and should be read together with these Terms and Conditions.
We reserve the right to update these terms from time to time. Any revised version will apply to future bookings unless otherwise agreed in writing. The version in force at the time of booking will normally apply to that job, provided the service begins within a reasonable period. If a delay, rescheduling, or re-booking occurs, we may require the customer to accept updated terms or confirm that the original terms still apply.
Booking Process. A booking is usually made once the customer accepts a quotation, confirms the moving date, and provides the required details about the property, access conditions, and the items to be moved. Quotes may be based on information supplied by the customer and may be revised if the scope, volume, or difficulty of the work differs from the information originally provided. A booking is not guaranteed until we issue confirmation and, where applicable, receive a deposit or other agreed prepayment.
The customer must ensure that all relevant information given at the time of booking is accurate and complete. This includes details such as property type, floor level, parking restrictions, lift access, fragile items, dismantling needs, and any special handling requirements. If inaccurate or incomplete information is provided, we may adjust the price, alter the crew size, change the vehicle allocation, or postpone the service until suitable arrangements are in place. Any additional time, labour, or resources needed because of omitted information may be charged at our prevailing rates.
We may accept or decline any booking at our discretion. If we are unable to accommodate the requested date or scope of work, we will normally notify the customer as soon as reasonably possible. Where a booking is accepted, the customer must ensure that someone authorised to make decisions is available at the start of the job and, if needed, during the move. Any instructions given on the day may be treated as binding if they are reasonable and within the agreed service scope.
Payments and Charges. Unless otherwise stated in writing, prices are quoted in pounds sterling and may be based on time, volume, labour, mileage, waiting time, or a fixed project fee. Any estimate provided before final inspection is a guide only unless expressly marked as fixed. The final amount payable may change if the service takes longer than expected, if access is delayed, if the inventory differs, or if extra tasks are requested by the customer during the job.
Payment terms will be confirmed at the point of booking or on the invoice. We may require a deposit, partial advance payment, or full payment before the service begins. Unless agreed otherwise, any outstanding balance must be paid immediately upon completion of the move or within the timeframe stated on the invoice. We accept that customers may sometimes need clarity on charges, and we will aim to set out any call-out fees, waiting charges, packaging costs, storage-related costs, or disposal fees before work begins where reasonably practicable.
Late payment may result in interest, recovery costs, or suspension of further services, to the extent permitted by law. If an invoice remains unpaid, we may recover reasonable administrative and legal expenses incurred in pursuing the debt. The customer is responsible for ensuring payment is made by the correct person and by the agreed method. Any bank charges, transfer delays, or failed payment fees caused by the customer’s chosen method may be added to the balance due. All prices are subject to applicable taxes where relevant.
Cancellations, Rescheduling, and Customer Delays. If the customer needs to cancel or move the booking date, notice should be given as early as possible. Cancellation charges may apply depending on how much notice is provided, whether vehicles or staff have already been allocated, and whether the job is bespoke or time-sensitive. Where a booking is cancelled at short notice, we may retain a deposit, charge a portion of the booked service, or invoice for reasonable losses arising from the cancellation.
If the customer requests a new date, we will try to accommodate the change, but availability cannot be guaranteed. Rebooking may depend on seasonal demand, crew schedules, or the need to reissue a quotation. If access is not available, the premises are not ready, or the customer is not present when required, we may treat the job as delayed or cancelled and apply relevant charges. Waiting time, re-delivery, storage, or return visit costs may be charged where the delay is outside our control.
Liability and Insurance. We will take reasonable care of goods in our possession, but liability is limited to losses caused directly by our proven negligence or breach of contract. We are not responsible for pre-existing damage, natural wear and tear, defects in furniture, hidden weakness in items, or damage caused by poor packing carried out by the customer or a third party. Where we move items that are already loose, unstable, inadequately wrapped, or unsuitable for transport, we may do so only at the customer’s request and risk.
Customers should remove or secure contents from drawers, cabinets, appliances, and fragile items unless we have agreed in writing to pack them. We are not liable for damage to items that were not properly prepared for transit, nor for loss caused by the customer failing to disclose fragility, special handling requirements, or unusual value. Any claim for loss or damage must be raised promptly and supported by reasonable evidence. In all cases, our total liability shall not exceed the level permitted by law and, where relevant, the amount recoverable under any agreed insurance arrangement.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. We may rely on any reasonable limitation available under statute or contract to the fullest extent permitted. Customers are encouraged to hold their own insurance for high-value, sentimental, or irreplaceable items, as standard moving arrangements may not fully cover such losses.
Waste Regulations and Disposal. Any removal, disposal, clearance, or recycling work carried out by Brompton Movers will be handled in accordance with applicable UK waste rules and duty-of-care requirements. We will only transport and dispose of waste materials that are properly described and agreed in advance. The customer must not ask us to remove hazardous, prohibited, or unidentified waste unless this has been explicitly accepted and legally arranged. This includes, without limitation, asbestos, chemicals, medical waste, gas cylinders, oils, paints, batteries, and electrical items requiring special treatment.
Where waste collection is part of the service, the customer is responsible for ensuring the waste is correctly separated, declared, and accessible. We may refuse to handle any item that appears unsafe, contaminated, or non-compliant with disposal requirements. If we are asked to take away waste that is later found to be misdescribed or unlawfully presented, the customer will be responsible for any resulting costs, penalties, or onward disposal charges. We may also charge for additional sorting, loading, paperwork, or handling needed to comply with legal obligations.
We may use licensed facilities, approved transfer routes, or other lawful disposal methods for waste removed during the service. Documentation may be issued where appropriate. The customer acknowledges that illegal dumping, concealment of prohibited waste, or failure to disclose hazardous materials may amount to a breach of contract and may be reported to the relevant authorities where required by law. Any recyclable, reusable, or salable items removed as part of the agreed service will be dealt with according to the written instructions provided at the time of booking.
Customer Responsibilities. You must ensure that the premises, access routes, and items to be moved are ready at the agreed time. This includes arranging parking permissions where needed, securing pets, disconnecting utilities where appropriate, and protecting floors or surfaces if additional protection is required. You must also ensure that no dangerous goods, prohibited items, or hidden waste are packed into boxes or loaded without our knowledge. If we reasonably believe that an item is unsafe or unlawful to move, we may refuse to carry it.
The customer must be present, or represented by an authorised person, to confirm instructions, approve any changes, and inspect the service at completion. Failure to do so may limit our ability to resolve issues immediately. Items of particular value, such as jewellery, cash, documents, deeds, negotiable instruments, or highly sensitive personal items, should be transported separately unless we agree otherwise in writing. We will not accept responsibility for such items unless their handling has been expressly discussed and confirmed.
Service Interruptions, Force Majeure, and Access Problems. We shall not be liable for delay or failure to perform where this is caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, accidents, strikes, power failures, public emergencies, or government restrictions. In such circumstances, we may reschedule the service or adjust the scope of work in a fair and reasonable manner. If access is blocked, unsafe, or materially different from what was described, additional charges or postponement may be necessary.
If the move cannot proceed safely because of circumstances at the property, our team may suspend work until the issue is resolved. If the issue is not resolved within a reasonable time, we may treat the booking as cancelled by the customer and apply applicable charges. We will not be liable for consequential losses such as missed appointments, business interruption, or accommodation costs unless these were expressly agreed in writing and liability has not been lawfully excluded.
Claims, Complaints, and Dispute Handling. Any complaint about damage, loss, or service quality should be raised as soon as reasonably possible after the move. Where possible, supporting photographs, item descriptions, or written notes should be provided to help us assess the issue. We may ask to inspect the item, packaging, or relevant area before any settlement is considered. Our aim is to resolve concerns fairly, but any remedy will depend on the facts, the evidence supplied, and the limits of liability set out in these terms.
If a claim is accepted, we may choose to repair, replace, compensate, or offer another appropriate remedy at our discretion, subject to legal requirements. No claim shall be valid if the customer has arranged repairs, disposal, or replacement before giving us a reasonable opportunity to assess the matter, unless urgent action was necessary to prevent further loss. Any claim must be made in good faith and must not exaggerate loss, value, or causation.
General Legal Provisions. These terms, together with the accepted quotation or service order, form the entire agreement between the parties in relation to the service. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure by us to enforce a term shall be treated as a waiver of that term. A person who is not a party to this agreement shall not have the right to enforce it unless such right is expressly granted by law.
These terms are intended for use as a service legal page and are written to provide a balanced framework for standard moving and removal work. They do not create a partnership, employment relationship, or agency relationship between us and the customer. Nothing in these Terms and Conditions affects rights that cannot be excluded under consumer or commercial law. Customers who book repeated services, storage support, or large-scale relocation work may be asked to sign additional service-specific conditions where needed.
Governing Law. These Terms and Conditions, and any dispute or claim arising from them or the services provided, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any matter not resolved by agreement or other alternative method of dispute resolution. By confirming a booking with Brompton Movers, the customer acknowledges that they have read, understood, and agreed to these terms in relation to the requested moving and removal services.