Terms and Conditions
Brompton Movers Terms and Conditions of Service
These Terms and Conditions set out the basis on which Brompton Movers provides residential and commercial removal, packing, and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Customer means the individual, company, or organisation that books or uses our services.
1.2 Services means removal, packing, loading, transport, unloading, storage, waste removal where agreed, and any related services provided by Brompton Movers.
1.3 Goods means the items and belongings that the Customer requests us to handle, move, store, or dispose of.
1.4 Contract means the agreement between the Customer and Brompton Movers formed in accordance with these Terms and Conditions.
2. Scope of Services
2.1 Brompton Movers provides removal, relocation, and associated services across designated service areas in the United Kingdom. Availability may vary depending on location, access, and operational constraints.
2.2 The exact scope of the Services, including dates, times, addresses, and any special requirements, will be set out in our written quotation or booking confirmation.
2.3 Any additional services requested after the booking is confirmed may be subject to separate charges and availability. We reserve the right to refuse additional work that has not been quoted for or that cannot be carried out safely or legally.
3. Booking Process
3.1 A booking request may be made by the Customer through our online form, written correspondence, or other accepted methods of communication as notified by us from time to time.
3.2 Upon receipt of a booking request, we may ask for further information about the properties involved, parking, access conditions, inventory of Goods, and any special handling requirements.
3.3 We will provide a quotation based on the information supplied. Quotations are normally issued on a fixed price or hourly rate basis, as clearly stated in the quotation.
3.4 The Contract between the Customer and Brompton Movers is formed when the Customer confirms acceptance of the quotation and we issue a written booking confirmation setting out the agreed service details.
3.5 Any change to the moving date, time, or service details after confirmation is subject to our approval and may result in additional charges, particularly if the change is requested at short notice or outside normal operating hours.
4. Customer Obligations and Access
4.1 The Customer must ensure that we have suitable access to the collection and delivery addresses, including safe parking arrangements within a reasonable distance of the property.
4.2 It is the Customer's responsibility to obtain and pay for any required parking permits, suspensions, or local authority permissions. If parking restrictions cause delays or fines, the Customer may be charged for waiting time and any penalties incurred as a direct result of the service.
4.3 The Customer must ensure that the property is ready for the agreed service time and that all Goods are properly packed, labelled, and prepared unless we have agreed to provide packing services.
4.4 The Customer must not ask our staff to perform any task that is unsafe, unlawful, or outside the agreed scope of Services. We reserve the right to refuse to move Goods in circumstances that present a risk of injury, damage, or legal breach.
5. Goods We Do Not Move
5.1 Unless expressly agreed in writing, we will not move, store, or handle the following items:
a. Hazardous, flammable, explosive, or toxic substances.
b. Illegal items or items obtained unlawfully.
c. Live animals or plants that require special environmental conditions.
d. Perishable goods that may deteriorate in transit or storage.
e. High-value items such as jewellery, watches, money, important documents, deeds, or collections, which should be carried personally by the Customer.
5.2 If such items are moved without our knowledge, we accept no liability for any loss, damage, or legal consequences that arise.
6. Quotations and Prices
6.1 Our quotations are based on the information provided by the Customer and are valid for the period stated on the quotation, or if not stated, for 30 days from the date of issue.
6.2 We reserve the right to revise or withdraw a quotation if:
a. The information provided is inaccurate or incomplete.
b. Access conditions differ significantly from those described.
c. Additional Goods or services are requested that were not originally disclosed.
d. Delays occur on the moving day that are outside our reasonable control but within the Customer's control, such as waiting for keys or access.
6.3 Where services are priced on an hourly rate, the chargeable time will include loading, transit, unloading, reasonable travel time, and any unavoidable waiting time at the collection or delivery addresses.
7. Payments
7.1 Unless otherwise agreed in writing, full payment for the Services must be made prior to or on the day of the move, and in any event before completion of unloading.
7.2 We may require a deposit to secure the booking. The amount of the deposit and the deadline for payment will be specified in the quotation or booking confirmation.
7.3 We accept payment by methods notified to the Customer in advance. All payments must be made in pounds sterling.
7.4 If payment is not received by the due date, we reserve the right to:
a. Suspend or cancel the Services.
b. Charge interest on overdue amounts at the statutory rate applicable to late payments in the United Kingdom.
7.5 Where the Customer is a business client, we may carry out credit checks and apply different payment terms, which will be communicated before the Contract is formed.
8. Cancellations and Postponements
8.1 If the Customer wishes to cancel or postpone the booking, they must notify us as soon as possible in writing or via an accepted communication method.
8.2 We may apply the following charges for cancellations or postponements:
a. More than 7 days before the scheduled service date: deposit may be refunded or transferred at our discretion, less any reasonable administrative costs.
b. Between 3 and 7 days before the service date: a cancellation or postponement fee of up to 50 percent of the quoted price may apply.
c. Within 72 hours of the service date or on the day itself: a cancellation or postponement fee of up to 100 percent of the quoted price may apply.
8.3 If we are unable to carry out the Services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, or other events, we will attempt to reschedule the Services but will not be liable for any consequential losses arising from the delay.
9. Delays and Waiting Time
9.1 While Brompton Movers will make reasonable efforts to adhere to agreed arrival and completion times, all times quoted are estimates and are not guaranteed.
9.2 We are not liable for delays due to traffic, accidents, road works, restricted access, or other conditions beyond our reasonable control.
9.3 Where significant waiting time arises due to delays in access, key collection, or other matters within the Customer's influence, additional charges may be applied at our standard hourly rates.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling, transporting, and storing Goods. Our liability for loss or damage is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage caused by:
a. Inherent defects, flaws, or vulnerabilities in the Goods.
b. Normal wear and tear, or deterioration due to age or condition.
c. Incorrect or insufficient packing by the Customer, where we have not provided packing services.
d. Handling of Goods against our advice, including oversized items that cannot safely pass through doorways, staircases, or access points.
e. Acts or omissions of the Customer or any third party present at the property.
10.3 Our total liability for loss of or damage to Goods in our custody or control, whether arising from negligence, breach of contract, or otherwise, shall be limited to a fair market value of the item or a reasonable cost of repair, up to a maximum aggregate cap per move as notified to the Customer in advance or as required by applicable law.
10.4 We strongly recommend that the Customer maintains adequate insurance cover for all Goods being moved or stored. Where additional insurance is offered by Brompton Movers, full details of the cover, exclusions, and limits will be provided separately.
10.5 We are not liable for any indirect or consequential loss, loss of profits, loss of opportunity, or loss of enjoyment arising from or in connection with the Services.
11. Claims and Complaints
11.1 Any visible loss or damage must be reported to our team as soon as reasonably possible on the day of the move and recorded before the team leaves the delivery address.
11.2 Any claim relating to loss or damage must be submitted to us in writing within 7 days of the completion of the Services, providing clear details and, where possible, supporting evidence such as photographs and purchase information.
11.3 We will investigate all properly submitted claims and respond within a reasonable time. Failure to notify us within the specified time period may affect our ability to investigate the claim and may limit or exclude our liability, except where prohibited by law.
12. Waste and Environmental Regulations
12.1 Where Brompton Movers agrees to remove unwanted items or waste as part of the Services, we will do so in compliance with applicable UK waste management and environmental regulations.
12.2 The Customer must accurately describe the items to be disposed of. We reserve the right to refuse items that are hazardous, prohibited, or require specialist disposal for which we are not licensed.
12.3 Any waste removal service may be subject to additional charges based on the type and quantity of materials, access conditions, and disposal fees.
12.4 Once items have been removed for disposal with the Customer's consent, they will be deemed to have been permanently surrendered and we will not be liable for any subsequent request to recover them.
13. Storage Services
13.1 Where storage services are provided, the terms for storage, including access, charges, and termination of storage, will be set out in a separate agreement or in the booking confirmation.
13.2 Storage fees must be paid in advance at the intervals specified. Failure to pay storage fees may result in restricted access and, after reasonable notice, the sale or disposal of Goods to recover outstanding charges, in accordance with applicable law.
14. Health and Safety
14.1 Brompton Movers is committed to providing a safe working environment for its staff and Customers. Our team may refuse to carry out any activity that, in their reasonable opinion, poses an unacceptable health and safety risk.
14.2 The Customer must ensure that the property is safe for work, including clear walkways, adequate lighting, and absence of hazards such as unsecured pets, exposed wiring, or unsafe structures.
15. Data Protection and Privacy
15.1 We collect and process personal data in order to provide our Services, manage bookings, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.
15.2 We will use reasonable measures to keep personal data secure and will not share it with third parties except where necessary to perform the Services, comply with a legal duty, or where the Customer has given consent.
16. Termination
16.1 We may terminate the Contract with immediate effect by giving written notice to the Customer if:
a. The Customer fails to pay any amount due by the required date.
b. The Customer is in material breach of any of these Terms and Conditions.
c. We have reasonable grounds to believe that performing the Services would be unsafe, unlawful, or expose us to unacceptable risk.
16.2 On termination, the Customer must pay for all Services provided up to the date of termination and any applicable cancellation or storage charges.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except where mandatory consumer protections provide otherwise.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.2 No failure or delay by Brompton Movers in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Customer and Brompton Movers in relation to the Services and supersede any prior understandings or representations, whether oral or written.
18.4 We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
