Privacy Policy - Brompton Movers

Brompton Movers is committed to protecting the privacy and personal data of all customers in our area. This Privacy Policy explains how we collect, use, store, share, and protect personal information in a manner that complies with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. It applies to all Brompton Movers customers in the area, including prospective customers, active customers, and individuals who interact with us in connection with our moving, packing, storage, or related services.

1. Who We Are

Brompton Movers provides moving and relocation services for households and businesses. In the course of delivering these services, we may process personal data relating to customers, recipients, building managers, suppliers, and other individuals connected with a move. We act as a data controller for the personal information we collect and determine the purposes and means of processing that data.

2. Information We Collect

We collect only the personal data necessary to provide and manage our services, respond to inquiries, and meet legal obligations. The data we may collect includes:

Identity data such as name, title, and any relevant business or household details.
Contact data such as telephone number, postal address, and email address.
Service details such as move dates, pickup and delivery addresses, inventory lists, access instructions, and special handling requirements.
Payment and billing data such as invoice information, payment status, and transaction records.
Communication data such as correspondence, feedback, complaint records, and notes from customer support interactions.
Technical data where applicable, such as basic website or device information used to maintain security and functionality of our services.
Special category data only if you voluntarily provide it and only where necessary for a specific purpose, for example, if it is essential to safely carry out a service request. We will process such information only where a lawful condition is met.

We normally collect personal data directly from you when you request a quote, book a move, complete forms, speak with our team, or use our services. In some cases, we may also receive information from third parties such as landlords, estate agents, building managers, or business representatives when they are arranging services on your behalf.

3. How We Use Your Data

We use personal data for legitimate operational and legal purposes. These include:

providing quotations, planning moves, and delivering moving services;
managing bookings, scheduling teams, and coordinating logistics;
processing payments, issuing invoices, and handling account administration;
communicating with you about service arrangements, changes, or issues;
responding to questions, complaints, or claims;
maintaining records for compliance, accounting, and audit purposes;
protecting our business, staff, customers, and property;
improving service quality and operational efficiency;
meeting legal and regulatory obligations.

We will only use your personal data in ways that are compatible with the original purpose for which it was collected, unless we have a lawful reason to use it for a different purpose.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Brompton Movers may rely on one or more of the following legal bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, arranging collection and delivery, and carrying out the move you requested.

Legal Obligation

We may process personal data where required to comply with legal obligations, including tax rules, accounting requirements, insurance documentation, and recordkeeping duties.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include service improvement, fraud prevention, internal administration, and ensuring the safe and efficient delivery of our operations.

Consent

In limited circumstances, we may rely on your consent, particularly for optional communications or specific types of data processing that are not necessary for contract performance or legal compliance. Where consent is used, you may withdraw it at any time.

Vital Interests and Public Interest

In rare situations, we may process personal data to protect someone’s vital interests or where processing is necessary for a task carried out in the public interest, as permitted by law.

5. Data Sharing and Processors

We do not sell your personal data. However, we may share it with trusted third parties who help us operate our business and deliver services. These parties act as processors or, in limited cases, as independent controllers. We require appropriate contractual safeguards and only share the minimum information needed.

Examples of processors and recipients may include:

IT and hosting providers that support secure data storage, communications, and system maintenance;
Payment service providers that process transactions and support billing;
Accountants and professional advisers who assist with financial, legal, or compliance matters;
Insurance providers and claims handlers where required for protection, claims management, or liability matters;
Subcontractors or operational partners who assist with delivery of moving services under our instructions;
Regulatory, law enforcement, or government bodies where disclosure is required by law or necessary to protect rights, safety, or security.

Any processor acting on our behalf is required to handle personal data securely, process it only on our documented instructions, and comply with data protection obligations.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Policy, including legal, accounting, and reporting requirements. The retention period depends on the type of data and the reason it was collected. In general:

customer booking and service records are retained for as long as needed to complete the service and manage any follow-up;
financial and invoice records are kept for the period required by tax and accounting law;
complaints, claims, and dispute records may be retained longer where necessary to defend legal claims or resolve issues;
data collected on the basis of consent is retained until consent is withdrawn or the data is no longer needed.

When data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in line with our retention practices.

7. Data Security

We take the security of personal data seriously and apply reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and limited access to data on a need-to-know basis. While no system can be guaranteed completely secure, we are committed to maintaining a high standard of protection.

8. Your Rights

Under data protection law, you have a number of rights regarding your personal data. Subject to legal conditions and exemptions, these rights include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to ask us to limit how your data is used in specific situations.
Right to data portability – to receive certain data in a structured, commonly used, machine-readable format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.
Right to complain – to raise concerns with the relevant data protection authority if you believe your rights have been infringed.

We will respond to valid rights requests within the time limits required by law and may ask for information to verify your identity before responding.

9. International Transfers

If personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect it in accordance with applicable data protection law. Such safeguards may include approved contractual protections and assessments of the destination country’s data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this Policy periodically to stay informed about how we process personal data.

11. Summary of Our Commitment

Brompton Movers processes personal data fairly, lawfully, and transparently. We collect only the information needed to provide moving services, rely on appropriate lawful bases, retain data only as long as necessary, use trusted processors under contract, and respect your rights under data protection law. This Policy applies to all Brompton Movers customers in area and is designed to ensure that your information is handled with care, confidentiality, and accountability.