Privacy Policy
Brompton Movers Privacy Policy Overview
This Privacy Policy explains how Brompton Movers collects, uses, stores and protects personal data relating to our moving and related services. It also describes your rights under the UK General Data Protection Regulation and any applicable EU GDPR provisions. This Privacy Policy applies to all Brompton Movers customers in our service area, as well as prospective customers who contact us or interact with us regarding our services.
We are committed to handling your personal data lawfully, fairly and transparently. Please read this Privacy Policy carefully to understand how and why we use your data. By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy.
Who We Are and Scope of This Policy
Brompton Movers is a provider of residential and commercial moving and related services. For the purposes of data protection law, Brompton Movers is the data controller in respect of personal data we collect and use about our customers and prospective customers.
This Privacy Policy applies to all individuals in our service area who:
Request a quotation or estimate for our services, make a booking, use our moving or related services, communicate with us by phone, messaging services, post or any other channel, or otherwise provide personal data to us in connection with our services.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The types of personal data we may collect include:
Identification and contact details, such as your full name, postal address, collection and delivery addresses, and other contact details that you choose to provide.
Service and booking information, such as details of your move, dates and times, property access details you choose to share, any special instructions, and records of services we provide.
Communication records, such as information contained in messages, letters or other correspondence, and notes from telephone or in-person discussions relating to your enquiry or booking.
Billing and payment information, such as billing address and limited payment-related details necessary to process your payment, excluding full payment card information which is handled by our payment processor.
Technical and usage information, such as basic technical data sent by your browser or device when you visit our online pages, to the extent this is necessary for the operation and security of our online services.
We generally do not seek to collect special categories of personal data, such as health information. If you voluntarily provide such information to help us tailor our service, we will process it only where necessary and with appropriate safeguards.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking or use our services. This may be by telephone, messaging services, post, online forms or in-person visits.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example where another person organises a move on your behalf and provides your contact and address details.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process personal data to provide you with quotations, accept and manage your booking, deliver moving and related services, communicate with you about your move, handle billing and payment, and manage any related queries or complaints.
Compliance with legal obligations: We process certain data to comply with legal and regulatory requirements, such as record-keeping, tax and accounting obligations, and to respond to lawful requests from public authorities.
Legitimate interests: We process personal data for our legitimate business interests, provided these are not overridden by your rights and freedoms. These interests include securing our premises and vehicles, preventing fraud, managing our customer relationships, improving our services, and maintaining accurate business records.
Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing where required by law. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, respond to enquiries and manage bookings for our moving and related services. To deliver moving services, including planning routes, scheduling teams, and ensuring safe and efficient collection, transport and delivery of your belongings. To communicate with you about your booking, including confirmations, updates and any changes to the agreed services. To manage billing, process payments, issue invoices and handle any refunds or adjustments. To manage our relationship with you, including dealing with feedback, queries, disputes or complaints. To meet our legal and regulatory obligations, including accounting and tax requirements. To protect our business, staff, vehicles and customers, including for security, fraud prevention and risk management. To improve our services and operations, for example by reviewing anonymised or aggregated information about how our services are used.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only act on our instructions and are contractually required to protect your personal data.
Categories of processors and third parties we may use include:
IT and systems providers who host or support our business systems, including scheduling, customer management and communication tools. Payment processing providers who process payments made for our services. Professional advisers such as accountants or legal advisers, to the extent necessary for the provision of their services. Operational partners where needed to fulfil your booking, for example subcontracted movers or storage providers, strictly limited to the information required to perform the services.
We may also disclose personal data where required to comply with legal obligations, to law enforcement or regulatory authorities, or to protect our rights, property or safety and that of our customers and staff.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer and booking records are generally kept for a period that allows us to manage our relationship with you, handle any queries or claims, and comply with tax and accounting obligations. After the relevant retention period has expired, personal data will be securely deleted or irreversibly anonymised.
The exact retention period may vary depending on the type of data and applicable legal requirements. We review our retention practices periodically to ensure they remain appropriate.
International Transfers
Our business and primary systems are intended to operate within the United Kingdom. If it becomes necessary to transfer your personal data to a country outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection legislation.
Security of Your Personal Data
We implement technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Measures may include restricted access to systems, physical security for premises and vehicles, staff training on data protection, and secure methods for transmitting and storing information. While we take reasonable steps to protect your data, no system can be completely secure and we cannot guarantee absolute security.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These rights apply to all Brompton Movers customers in our service area, subject to certain legal conditions and exemptions.
Right of access: You can request confirmation of whether we process your personal data and request a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restriction: You can ask us to restrict the processing of your personal data in specific situations.
Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transmit it to another controller.
Right to object: You can object to our processing of your personal data based on legitimate interests, and you always have the right to object to direct marketing.
Rights in relation to consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, you can contact us using the contact channels you normally use for our services. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority, depending on your location.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
